33wbm Privacy Policy

1 Information We Collect

33wbm collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with the site, and in limited cases from trusted third-party sources. The categories of personal data we collect are set out below.

1.1 Registration and Account Data

When you create a 33wbm account, we collect the following information:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Mobile phone number — used for account authentication and customer support contact.
• Email address — used for account notifications, promotional communications (where consented), and support correspondence.
• Residential address — including district and division within Bangladesh, collected as part of identity verification.
• Username and encrypted password — your chosen account credentials. Passwords are stored in hashed, salted form and are never accessible in plain text by any 33wbm staff member.

1.2 Identity Verification Documents

To comply with our age verification and anti-money-laundering obligations, 33wbm may request copies of the following documents before processing your first withdrawal or in response to a specific account review:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport (biographical data page).
• Driving licence issued by BRTA.
• Recent utility bill or bank statement as proof of address (not older than 90 days).

Document images are stored in an encrypted document management system with access restricted to authorised compliance staff only. Verification documents are not shared with game providers or marketing partners.

1.3 Financial and Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, 33wbm records the following transaction data:

• Payment method type and the last four digits or masked wallet number.
• Transaction amount in BDT (৳).
• Transaction date, time (Bangladesh Standard Time, UTC+6), and reference number.
• Account balance before and after the transaction.

33wbm does not store full card numbers, CVV codes, or full mobile wallet PINs on its servers. All financial data is transmitted and stored using industry-standard encryption protocols.

1.4 Behavioural and Usage Data

As you browse and play on the 33wbm platform, we automatically collect technical and behavioural data, including:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths within the platform.
• Games played, bet amounts, session duration, and in-game events.
• Login timestamps and session activity logs.

1.5 Customer Support Communications

When you contact 33wbm's support team via live chat or email, we retain a record of your inquiry and the support agent's responses. These records are kept to ensure quality assurance, to resolve any follow-up queries, and to protect both parties in the event of a dispute.

2 How We Use Your Data

33wbm processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties for their own commercial use under any circumstances. The table below summarises our primary data processing activities and the legal basis for each.

2.1 Marketing Communications

33wbm will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, or seasonal offers (such as BPL promotions or Eid bonus campaigns) if you have explicitly opted in to receive such communications during registration or through your account preferences. You may withdraw your consent at any time by updating your communication preferences inside the platform or by contacting support.

2.2 Automated Decision-Making

33wbm uses automated systems to perform certain account-level decisions, including initial fraud scoring, bonus eligibility checks, and responsible gaming alerts. Where an automated process produces a significant decision affecting your account — such as a temporary deposit restriction triggered by responsible gaming monitoring — you have the right to request a human review of that decision by contacting our support team.

3 Data Sharing and Third Parties

33wbm shares your personal data with third parties only to the extent necessary to deliver our services, meet our legal obligations, or protect the integrity of the platform. We do not sell or rent your personal data. The categories of third parties with whom data may be shared are described below.

3.1 Game Providers

To deliver casino and sportsbook content, 33wbm works with third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers receive limited technical data — such as a pseudonymous player ID and session token — necessary to launch and operate their games within the 33wbm platform. They do not receive your full name, contact details, or payment information.

3.2 Payment Processing Partners

When you make a deposit or withdrawal, your transaction is processed by the relevant payment gateway (bKash, Nagad, Rocket, Upay, or card processing networks). These partners receive the transaction data required to execute the payment and comply with their own regulatory obligations. Each payment partner operates under its own published privacy policy.

3.3 Identity Verification Services

33wbm may use a third-party identity verification service to assist with KYC (Know Your Customer) checks. Such a service would receive only the identity document data required to perform the verification and is contractually prohibited from using that data for any other purpose.

3.4 Legal and Regulatory Disclosures

33wbm will disclose your personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory instruction. In all such cases, 33wbm will disclose only the minimum data required to satisfy the legal obligation.

3.5 Business Transfers

In the event that 33wbm undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such an event, 33wbm will notify affected players and ensure that the receiving entity is bound by data protection obligations at least as protective as those set out in this Privacy Policy.

4 Cookies and Tracking Technologies

The 33wbm platform uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your session and preferences, and to understand how players interact with the platform so we can improve the user experience.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies at the end of each session. Please note that blocking strictly necessary cookies will prevent you from logging in to your 33wbm account and using core platform features.

33wbm does not use third-party advertising cookies or cross-site tracking pixels that follow you outside of the 33wbm platform.

5 Data Security Measures

33wbm takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and the 33wbm platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this when you visit 33wbm.net.
• Password hashing: Account passwords are never stored in plain text. We use industry-standard bcrypt hashing with per-user salting so that even in the unlikely event of a data breach, your password cannot be recovered from our stored data.
• Database encryption: Sensitive fields within the 33wbm player database — including identity document data and payment method references — are stored with field-level encryption.
• Access controls: Player data is accessible only to 33wbm staff members whose roles require it. Access is governed by role-based permissions and is logged for audit purposes.
• Intrusion detection: 33wbm's infrastructure is monitored continuously for suspicious access patterns, and automated alerts are triggered for anomalous activity.

5.2 Your Role in Account Security

While 33wbm takes every reasonable precaution to secure your data on its side, account security is a shared responsibility. You are advised to use a strong, unique password for your 33wbm account, to never share your login credentials with anyone, and to log out of the platform after each session — particularly when using a shared or public device. If you suspect your account has been accessed without your authorisation, contact 33wbm support immediately via the live chat inside the platform.

5.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 33wbm will notify impacted users as promptly as practicable, providing details of the nature of the breach, the categories of data affected, and the steps 33wbm is taking in response. 33wbm will also fulfil any applicable notification obligations to relevant authorities as required by law.

6 Data Retention Policy

33wbm retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where data must be retained beyond your account closure to satisfy a legal obligation, it will be isolated from active systems and accessed only for the specific compliance purpose that necessitates its retention.

7 Your Privacy Rights

As a player on the 33wbm platform, you hold a number of rights with respect to your personal data. 33wbm is committed to honouring these rights in a timely and transparent manner. The following rights are available to you:

• Right of access: You have the right to request a copy of the personal data that 33wbm holds about you, along with information about how that data is processed.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details — such as your contact number or email address — directly in your account settings.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to 33wbm's legal obligations to retain specific categories of data (see Section 6). We will inform you of any data that we are legally required to retain when processing an erasure request.
• Right to restriction of processing: You may ask 33wbm to restrict its processing of your data in specific circumstances — for example, while a rectification request is being reviewed.
• Right to data portability: You may request a copy of the personal data you provided to 33wbm in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where 33wbm relies on legitimate interests as the legal basis for that processing.
• Right to withdraw consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

7.1 Responsible Gaming and Data Rights

Please note that if you have applied for self-exclusion through 33wbm's responsible gaming tools, certain data — particularly your self-exclusion record and the associated account closure record — must be retained for the duration of your exclusion period and for a period thereafter, regardless of any erasure request. This is a legal and ethical necessity to prevent re-registration during an active self-exclusion.

8 Contact and Privacy Queries

If you have any questions about this Privacy Policy, about how 33wbm processes your personal data, or about exercising your privacy rights, please reach out to us through any of the following channels:

• Live chat: Available inside the 33wbm platform after login — the fastest way to reach our support team during business hours (Bangladesh Standard Time, UTC+6).
• Email (plain text — not a link): [email protected] — for formal privacy rights requests, please include "Privacy Rights Request" in your subject line.

33wbm aims to handle all privacy-related inquiries with care and within a reasonable timeframe. For formal data access or erasure requests, please allow up to 30 calendar days for a full response.

8.1 Changes to This Privacy Policy

33wbm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When a material change is made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or an in-platform notification.

Continued use of the 33wbm platform after any such update constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how your data is protected.